Refund PolicyGoods ordered online through TH IT e-commerce site is subject to the following refund policy:
Customer shall examine immediately upon received of the ordered product and report to TH IT should there be any physical damage of the package or parcel before opening.
Proof of delivery damage shall be substantiated with photos, if there is physical damage to the package before opening, customer shall report and return the package to TH IT only when authorization from TH IT is granted.
Should the package condition appears to be normal upon delivery, customer is given a 7 days money back guarantee on the item ordered. Any functional or physical problem shall be reported immediately to TH IT and refund or exchange will be arranged upon approval by TH IT.
TH IT shall not be responsible for any fault, physical damage, functional problem occurred to the item ordered due to any act of reckless handling, negligence, act of god damage, flood or fire or any other cause which is not due to the fault of TH IT.
*Goods will be shipped out within 1 to 3 days upon successful payment by customer.